SMG
SERVICE AND MAINTENANCE GROUP
SERVICES OFFERED
1ST LINE MAINTENANCE
- Replenishment of Receipt Papers
- Resolution of Transaction Receipt Jam
- Removal of Card Jam
- Retrieval of captured cards and surrender to the nearest Client branch
- Escalation of incidents related to Second Line Maintenance (“SLM”) when required
2ND LINE MAINTENANCE
- Preventive Maintenance
- maintenance of the EQUIPMENT in satisfactory operating condition by providing for systematic inspection, detection, and correction of incipient failures
- Corrective Maintenance
- includes repair, restoration or replacement of components, provide that the EQUIPMENT is subject to normal use and fair wear and tear
ATM PARTS
- ATM SPARE PARTS
- Dispenser Modules (stacker/presenter, xtractor/pick module, shutter), EPP, Monitor, Printer, Cassettes
- UPS and ATM Consumables
- Uninterrupted power supply, Thermal receipt paper etc.
- Anti-Fraud Devices
- TMD, EPP cover, ATM Cameras
ITC HELP DESK
(8:30 AM to 5:30PM): 8813-3002 local 121
(Globe) 0917 307 0339 / 0917 312 3431 / 0917 303 1480
24 x 7 including holidays
WHY GET ATM MAINTENANCE?
- Increase ROI
- Increase service life
- Enhance brand image
- Improve customer service
WHY GET ITC ATM SERVICES?
- Trained and competent service engineers (trainings done locally and in abroad for NCR, Diebold and GRG atms)
- All engineers are organic and direct employees of ITC
- They are strategically deployed in key areas and with nationwide coverage
- Low Customer Engineer (CE) to ATM ratio (1:16)
- Maintains adequate parts with parts depot in Makati, Pasig, Iloilo and CDO locations
- In-house call receive and dispatch with 24×7 operations
- Service reports and regular service updates are provided to clients
- Support available not only in atm hardware but also in software